Terms & Conditions
Table of Contents
John’s Coffee sells coffee, tea and accessories through this site (www.johnscoffee.fi)
You can choose your own delivery method with in our web store. There are multiple choices of delivery methods both in Finland and international. Choose the one that suits you based on your location and conveniency.
All our online prices include VAT.
We ship globally. Shipping rates outside Finland are based on geographical location.
If the product is in our warehouse, the estimated delivery time are indicated in our rates above. We roast coffee based on orders. When an order is placed, you get an email confirming it. It will include order number, details of the order as well as the total price including delivery, tax etc.
The first day the order comes through we roast your coffee, let it sit down to breathe for a day. We pack it the next day and ship it. This way we ensure your coffee is fresh and ready for brewing. Coffee needs few days to settle down after roasting.
John’s Coffee delivers through Finnish Posti carrier, Matkahuolto or DB Schenker, unless other means of delivery are agreed upon.
Registration / One time order
However, by registering, you will get many features that provide you with good experience for your order with us. You can make your purchases faster, stay up-to-date on your order processing, and view your previous orders. We do not disclose personal information provided in connection with the order for purposes outside your shopping relationship with us.
Upon final order an agreement is made between John’s Coffee and client on our web store.
Your information is entered in our system and allows us to maintain and manage our relationship with you. We treats all customer information completely confidential.
The customer must always notify the seller of the return and cancellation of the sale, the mere non-collection or return of the goods without notification is not enough to cancel the sale. Instead the customer must pre-fill a cancellation notice for the product in accordance with the new EU legislation.
The consumer must make a cancellation notice to the online store within 14 days of receiving the shipment and return the goods within 14 days of the cancellation.
Mall of Tripla
Firdonkatu 2 B
To make the return and refund process faster, please send the copy the original order confirmation.
Shipment damages during transport
Occasionally, despite careful packaging, parcels may be damaged during transport. Therefore, it is a good idea to check the condition of the package already in the presence of a postman upon receiving the package. If the package has been damaged during transport, make a damage report immediately at the post office for return. Then contact our customer service to arrange delivery of a new product.
Credit card payments
You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses international Verified by Visa, MasterCard SecureCode and SafeKey authentication services.